Sr. Software Engineer / Tech Lead

Bonobos is looking for an experienced software engineer to help us build the best online shopping experience in the world.

We're the fastest-growing integrated online apparel company ever, and we've outgrown our current platform without an internal technology team to build what's next. We're itching to build some awesome stuff and lead the e-commerce industry into its next generation, and we need your help.

As the senior developer on our new technology team, you'll be working closely with our Director of Technology, Director of Customer Experience and Product Lead to plan, design and build the infrastructure that powers the most fluid retail user experience the web has ever seen. This is a lofty but attainable goal, and we need a software engineer that has the vision and passion to help us get started. We’re well-funded and committed to building world-class product and engineering teams, and we'll be relying on you to help us get there.

You…

• Are a beast in PHP, MySQL, JavaScript, SOA
• Can fake it till you make it in HTML/CSS
• Want to have a strong hand in shaping our long-term engineering roadmap
• Want to be involved in strategy and design as well as coding
• Are comfortable working in an agile environment with continuous integration and deployment
• Have worked directly with designers to push frequent product iterations

We… 

• Value self-awareness, intellectual honesty, judgment, empathy and positive energy— often over career experience
• Work hard because we love what we’re doing, but also highly value personal downtime
• Will back up our talk with a competitive compensation and benefits package, challenging projects, random acts of team-wide fun and awesome coworkers
• Are happy to cover relocation costs, if necessary
• Are excited to hear from you

To Apply

No calls please. Please email the following to jon [at] bonobos.com with the subject line “Tech Lead – YOUR NAME”:

1. A brief introduction
2. Your resume
3. A link to your Github profile
4. A link to a project you’re proud of
5. A link to a project you’re not proud of
6. A brief explanation of your role in each project
7. Anything else you think we should know

Web Developer

Bonobos is looking for a stellar Web Developer to help us build the best online shopping experience in the world.

We're the fastest-growing integrated online apparel company ever, and we've outgrown our current platform without an internal technology team to build what's next. We're itching to build some awesome stuff and lead the e-commerce industry into its next generation, and we need your help.

As the first developer on our new technology team, you'll be working closely with our Product Lead to plan, design and build the most fluid retail user experience the web has ever seen. This is a lofty but attainable goal, and we need a developer with the vision and passion to help us get started. We’re well-funded and committed to building world-class product and engineering teams, and we'll be relying on you to help us get there.

You…

• Are an HTML5/CSS3/Javascript beast
• Can move up and down the stack when necessary
• Want to be involved in strategy and design as well as coding
• Look forward to working in an agile environment
• Have worked directly with designers to push frequent product iterations

We… 

• Value self-awareness, intellectual honesty, judgment, empathy and positive energy— often over career experience
• Work hard because we love what we’re doing, but also highly value personal downtime
• Will back up our talk with a competitive compensation and benefits package, challenging projects, random acts of team-wide fun and awesome coworkers
• Are happy to cover relocation costs, if necessary
• Are excited to hear from you

To Apply

No calls please. Please email the following to jon [at] bonobos.com with the subject line “Web Developer – YOUR NAME”:

1. A brief introduction
2. Your resume
3. A link to your Github profile
4. A link to a project you’re proud of
5. A link to a project you’re not proud of
6. A brief explanation of your role in each project
7. Anything else you think we should know

Customer Experience Ninja

Bonobos is looking for Customer Service Ninjas to take our over-the-phone, on-the-web, and in-person customer experience to the next level. 

Quite simply, Bonobos ninjas play an irreplaceable role in our success as a company. The perfect ninja aspires to be a fantastic advocate for our customer, delivering superior service and helping design the best service policies and infrastructure in the world.

A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this position. And since we're the fastest-growing apparel brand ever launched on the internet, your job will be fast-paced and constantly evolving. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level of tough service issues.

You...

• Will serve as the front line, on-call resource for all customers via phone, email, and in-person
• Will help a groom pick out his wedding suit, write copy for our new marketing campaign, and work with our web designers on a tough user experience challenge... all in one day
• Can quickly and thoroughly solve problems for customers any time deliveries, transactions, and experiences don't go 100% as planned
• Are ready to know our catalog and technology inside and out in order to offer style advice and help customers find what products they need to fill their particular needs
• Will develop quantitative reports on customer behavior, returned products, and services performed.
• Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing, and technology teams

We… 

• Value self-awareness, intellectual honesty, judgment, empathy and positive energy— often over career experience
• Work hard because we love what we’re doing, but also highly value personal downtime
• Will back up our talk with a competitive compensation and benefits package, challenging projects, random acts of team-wide fun and awesome coworkers
• Are excited to hear from you

To Apply

We’re a company that’s built on the better fit of our clothes. Similarly, we need all of our employees to fit with Bonobos. To apply for this position please submit a resume and include a few paragraphs stating why you think you’re the best candidate for the job, including:

• Why you would like to be a customer service ninja and why you think you'd be good at it.
• What is your personal philosophy on customer service?
• Name one or two companies that you think have great service and why
• What is your favorite item on our site? Least favorite? Why?

Secondly, We're creating a daily customer service "dashboard" so we can grade our performance and take a snapshot of the level of service we're able to deliver each day. We want to focus on the right types of measures that translate into a great customer experience. Tell us about 2-3 metrics that we should focus on and how those can help Bonobos deliver exceptional service. What does it take to deliver a great experience and how do you measure it?

Please submit all materials to jobs@bonobos.com with the subject "Customer Experience Ninja - YOUR NAME". Emails sent without this subject will be lost in the shuffle.

Ninja Manager

We are looking for an all-star player/coach to lead our team of ninjas in delivering the best customer experience in the world.

Imagine yourself as head concierge of Bonobos service. You love getting deep into customer interactions and solving complicated situations with grace. You know, however, that to serve a constant stream of customers with a large array of needs, you only succeed when you empower the ninjas around you to be better. You can’t service every interaction yourself. These wins on customer service in every interaction, though, ultimately define our long-term success. You need to be excellent at mentoring others on how to be the best version of themselves.

As with all positions at a rapidly growing start-up, your job will be fast-paced and will frequently evolve. We want someone who is ready to take on a variety of responsibilities while simultaneously delivering excellent customer service and building a team of ninjas and a customer-centric culture.

You:

• Lead by example
• Are passionate about working at a startup and being an owner of our company
• Have superior communication skills and experience building and scaling high-performance teams
• Are able to empathize with customers and have a finely-tuned radar for anticipating unexpressed customer needs
• Want to change the ecommerce industry—we are a modest startup, but hope to become a disruptive company and shake up the stodgy retail world 
• Will organize a training program and internal wiki to empower every Bonobos employee across the company to deliver excellent service via email, phone, instant messaging, and in-person.

We… 

• Value self-awareness, intellectual honesty, judgment, empathy and positive energy—often over career experience
• Work hard because we love what we’re doing, but also highly value personal downtime
• Will back up our talk with a competitive compensation and benefits package, challenging projects, random acts of team-wide fun and awesome coworkers
• Are happy to cover relocation costs, if necessary
• Are excited to hear from you

To Apply

We’re a company that’s built on the better fit of our pants. Similarly, we need all of our employees to fit with Bonobos. To apply for this position please submit a resume and include a few paragraphs stating why you think you’re the best candidate for the job, including:

• Why you would like to be a ninja and why you think you'd be good at it.
• What is your personal philosophy on customer service and management?
• Name one or two companies that you think have great service and why
• What is your favorite item on our site? Least favorite? Why?

Secondly, We're creating a daily customer service "dashboard" so we can grade our performance and take a snapshot of the level of service we're able to deliver each day. We want to focus on the right types of measures that translate into a great customer experience. Tell us about 2-3 metrics that we should focus on and how those can help Bonobos deliver exceptional service. What does it take to deliver a great experience and how do you measure it?

Please submit all materials to jobs@bonobos.com with the subject "Ninja Manager - YOUR NAME". Emails without this subject will get lost in the shuffle.

Fit Ninja - Sales Manager

About Us

Bonobos was founded to solve a simple problem: guys need pants but don't like to shop. We launched our line of better-fitting men's pants on the web based on the belief that we could deliver better products and better service if we were internet-driven. We are now the largest apparel brand in the U.S. ever launched over the internet and are backed by Accel Partners and Lightspeed Venture Partners. New York Magazine named us "Best Men's Pants" and Advertising Age called us "One of America's Hottest Brands." We believe a vertical web revolution is coming where brands and e-commerce live under one roof with personalized service, more relevant shopping, and a better fit between products and consumers, and we hope to lead it.

The Opportunity

We are looking for a Sales Manager to grow our direct service business in New York City. We want to further innovate the men’s shopping experience by going off-line with personalized fittings and trunk shows. This is a dynamic leadership role that requires building a high volume sales team that is customer-centric and brand positive.

Responsibilities

• Achieve sales goals by providing leadership as a coach and sales leader.
• Develop the direct service offering into an effective way to generate new customers; prioritize strategies and tactics, create sales programs, and execute.
• Coordinate sales activity and establish processes to improve productivity.
• Contribute to the management team by providing analysis and insights into the most effective ways to develop and support the program.
• Build an extraordinary team by sourcing, hiring, and training top performers.

The Ideal Candidate

• Resourceful; ability to find a way to get things done with limited resources.
• Effective in a start-up environment; fast-paced, collaborative, and challenging.
• A proven leader; has been in charge of something, led a project and team, and achieved successful results.
• Is a doer; driven, solution-oriented, and takes action to find a way to grow the business. Talk the talk and walk the walk. (yep we said it)
• Is consumer-driven; understands what it means to sell through service and maintain the strength of the brand.
• Great communicator; ability to dynamically connect with customers, develop and inspire your team, and collaborate with resources across teams to get things done.
• Organized and takes operational ownership.
• Goal oriented; you figure out the goals, plan, and organize as committed effort to surpass them.
• Preferably a college graduate.

To Apply

We’re a company that’s built on the better fit of our pants. Similarly, we need all of our employees to fit with Bonobos. To apply for this position please submit a resume and include a few paragraphs stating why you think you’re the best candidate for the job. Please submit all materials to fn@bonobos.com.